Job
Core
Provide day-to-day technical support to employees, troubleshoot hardware and software issues, manage IT service requests, and assist with user onboarding and device configuration.
Role type
IT Operations Technician (hands-on IC)
Builds
Internal IT support services for a multi-asset financial services provider
Domain
Financial Services / IT Operations
Deliverable
infrastructure
Required skills
hardware troubleshooting, software troubleshooting, network monitoring, user account administration, Windows/macOS support, IT security practices, procedural documentation
Preferred skills
Linux familiarity, Active Directory experience, IT ticketing systems experience, CompTIA A+ or Microsoft certifications
Technologies
Windows, macOS, Linux, Microsoft 365, Active Directory, IT ticketing systems
Responsibilities
Install and configure computer hardware, software, systems, networks, printers, and scanners; Monitor and maintain computer systems and networks; Provide technical support across the company; Set up accounts for new users and assist with password or login problems; Conduct electrical safety checks on computer equipment
Seniority
Junior to Mid-level, hands-on IC