Help Desk Specialist
Core
Diagnose and resolve hardware and software issues for end users via phone, email, chat, or in person.
Role type
Help Desk Specialist
Builds
IT support services for end users
Domain
IT Services
Required skills
hardware troubleshooting, software troubleshooting, ticket management, user guidance, system updates, patching, workstation setup, network configuration, security procedures, remote support, documentation
Preferred skills
associate degree, willingness to travel up to 25%, ability to handle heavy equipment and cabling tasks
Technologies
Hardware, Network Security
Responsibilities
Diagnose and resolve hardware and software issues, guide users through solutions, log and prioritize support tickets, perform routine updates and backups, set up and maintain workstations, install new hardware and software, document recurring issues, support password resets and account setup, monitor for security issues, provide remote support, deliver training to users
Seniority
Entry-level to Mid-level, hands-on IC