Account Manager
Core
High-volume phone-based account management for tradie customers (sole traders to SMBs) to maximize ROI via subscription renewals, upsells, and debt collection.
Role type
Senior IC Account Manager (Sales)
Builds
Subscription revenue and customer retention for hipages platform
Domain
Home improvement / B2B SaaS
Deliverable
product features
Required skills
High-volume cold calling, upselling, subscription renewal, debt collection, negotiation, Salesforce data entry
Preferred skills
Resilience, target-driven mindset, verbal/written communication
Technologies
Salesforce
Responsibilities
Make 60+ dials or 2.5 hours talk time daily; Hit revenue targets via upselling, renewals, and debt collection; Manage portfolio of 600+ tradie accounts; Renew contracts and identify upgrade opportunities; Retain customers by solving problems and providing tailored solutions; Negotiate payment plans; Update Salesforce with customer insights; Follow scripts and compliance regulations
Seniority
Mid-level, hands-on IC
