Customer Success Technical Advisor
Core
Strategic technical linchpin ensuring enterprise clients achieve cybersecurity resilience within the TrendAI Vision One ecosystem.
Role type
Senior Customer Success Technical Advisor (IC)
Builds
Scalable security operations and platform adoption for strategic enterprise accounts
Domain
Cybersecurity / AI Security / SIEM / SOC Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Security architecture, SIEM/SOC operations, root cause analysis, hybrid-cloud infrastructure, multi-OS management, strategic communication
Preferred skills
Technical certifications (TCAP, TSCE, CISSP, CCNA, CCNP, Cloud), NIST/ATT&CK frameworks
Technologies
TrendAI Vision One, AWS, Azure, GCP, Windows Server, Linux, Solaris
Responsibilities
Lead technical journey for strategic accounts, conduct architectural reviews and configuration audits, design and deliver technical workshops for SOC maturity, perform deep-dive root cause analysis on complex issues, serve as regional liaison between customer and internal engineering teams, maintain single source of truth for account health
Seniority
Senior, hands-on IC
