Customer Success Manager - SAP Academy for Customer Success - Brisbane (Hybrid)
Core
A 10-month rotational program for early-career talent to learn and apply Customer Success strategies for SAP Cloud products, transitioning into a direct customer-facing role.
Role type
Graduate Customer Success Manager (Academy Program)
Builds
Customer retention, renewals, and value realization for SAP Cloud solutions (specifically SuccessFactors/HCM).
Domain
Enterprise Software / Cloud / Human Capital Management (HCM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer support and account management experience, strategic guidance delivery, issue resolution and escalation management, AI fundamentals and ethics, business acumen, project management, creative thinking, emotional intelligence.
Preferred skills
Knowledge of SAP SuccessFactors (HCM, payroll, talent management, HR analytics), AI adoption mindset, agentic AI practices, context engineering.
Technologies
SAP SuccessFactors, SAP Cloud Platform
Responsibilities
Complete a 10-month learn-apply program with classroom and field phases, manage customer retention and drive value realization, serve as a strategic point of contact for assigned solution portfolios, collaborate with cross-functional teams to ensure customer health.
Seniority
Junior, Graduate Program