End User Support
Core
Providing end-to-end IT support for ASX staff, including hardware/software installation, troubleshooting, and AV system support.
Role type
End User Support Specialist
Builds
Technology solutions and seamless IT experiences for business users
Domain
Financial services / Enterprise IT
Required skills
Active Directory, Microsoft SCCM/Intune, Windows 11, Microsoft 365, Azure AD, Remote connectivity/VPN, Audio-Visual (AV) systems, ITIL practices, Windows Group Policy, Application packaging/deployment, Virtual Machine support, Device lifecycle management, PowerShell/scripting
Preferred skills
ITIL Certification, Experience with corporate/financial applications, Background in walk-up support environments
Responsibilities
Provide end-to-end support for IT requests via phone, email, and ticketing systems; Install and configure hardware and software; Assist in identifying root causes and resolving recurring issues; Support audio-visual systems and meeting rooms; Participate in on-call rosters for out-of-hours support
Seniority
Individual Contributor, operational level