Renewal Specialist
Core
Proactively manage and close software subscription renewals and expansions for enterprise customers to maintain high renewal rates.
Role type
Renewal Specialist (Customer Success/Account Management)
Builds
Maintains and expands Sonatype's software supply chain security footprint for enterprise clients.
Domain
Software Supply Chain Security / SaaS
Required skills
Contract management, CRM proficiency (Salesforce), Customer communication, Data analysis, Time management, Detail orientation
Preferred skills
Experience in high-volume environments, Knowledge of modern software development, Flexibility for odd hours
Technologies
Salesforce
Responsibilities
Review customer renewal information and usage data to determine appropriate renewal options, Proactively identify future renewals and connect with customers before expiration, Coordinate preparation of renewal quotes and ordering documents, Work closely with Sales, Customer Success, and Accounting to close renewals and expansions, Educate customers on subscription options based on their goals, Ensure accurate and on-time execution of contract paperwork.
Seniority
Individual Contributor, early to mid-career