Account Executive, Expansion - L1
Core
Drive expansion and upsell revenue for existing eCommerce accounts by selling add-on products and new features via a unified AI agent platform.
Role type
Senior Account Executive (Expansion)
Builds
Add-on products and new features for the Gorgias conversational commerce platform
Domain
SaaS / eCommerce / AI
Required skills
Closing sales, quota attainment, high-volume account management, strategic upselling, data-driven prioritization, consultative selling, time management, solutions consulting
Preferred skills
eCommerce merchant experience, startup background, running/advising online stores
Technologies
Gorgias platform, AI tools (ChatGPT, Claude, Granola)
Responsibilities
Own a book of existing eCommerce accounts focusing on expansion and upsells; Drive the full sales cycle from demo to close for add-on and new product sales; Manage a high-velocity inbound pipeline with some outbound to existing accounts; Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation; Use data to identify upsell opportunities and prioritize outreach; Continuously optimize sales process to improve deal velocity and hit/exceed quota
Seniority
Mid-level (2-3 years experience), hands-on IC