Strategic Customer Success Manager - Italian Speaking
Core
Strategic Customer Success Manager for enterprise accounts in the Italian-speaking market, acting as a trusted advisor to maximize value of AI-powered video solutions.
Role type
Senior IC Strategic Customer Success Manager
Builds
AI-powered video creation platform
Domain
B2B SaaS / AI / Video Technology
Required skills
Strategic account management, Customer retention, Onboarding, Upselling/Cross-selling, Stakeholder management, Business review facilitation, ROI analysis, Risk mitigation, KPI tracking, Product demonstration
Preferred skills
SaaS experience, AI familiarity, Video editing, Fast-growing tech company experience
Technologies
AI-powered video creation platforms
Responsibilities
Manage portfolio of strategic enterprise accounts across Europe; Build trusted advisor relationships; Lead onboarding and implementation; Partner with Sales for expansion; Conduct business reviews; Identify risks and forecast retention; Demonstrate ROI; Support product demos and basic video editing.
Seniority
Senior, hands-on IC
