Technical Quality Program Manager
Core
Build and maintain world-class support experiences related to product quality, improving bug reporting and feature request funnels, and scaling processes for tracking and resolution of user issues.
Role type
Technical Quality Program Manager
Builds
Internal workflows for bug management, feature request prioritization, and incident resolution
Domain
SaaS / Product Operations / Customer Experience
Deliverable
product features
Required skills
Customer support operations, product operations, quality assurance, technical support, customer experience, AI tooling for process improvement, cross-functional collaboration with engineering and product, data-driven problem solving, operational metrics tracking
Preferred skills
Notion product expertise, PMP certification, SQL, product development contribution
Technologies
SQL
Responsibilities
Manage critical user experiences and internal workflows focused on improving product quality; Continuously improve bug-reporting and feature request funnels; Make data-informed recommendations for collecting and prioritizing feature requests; Collaborate with Product and Engineering to measure and drive CX's bug management effectiveness; Collaborate with Engineering to improve incident management workflows; Build and maintain documentation, trainings, and QA processes for customer support issues
Seniority
Mid-level, hands-on IC
