Technical Program Manager, Production Engineering
Core
Operational engine and planning partner for a new Technical Governance layer bridging Product Engineering, Architecture, and Platform/Infra to enable safe scaling of R&D production.
Role type
Technical Program Manager (Production Engineering)
Builds
Foundational engineering programs (incident management, release governance, on-call training) and operational scaffolding for a 90+ engineer team.
Domain
B2B SaaS / Promotions & Loyalty Infrastructure / Production Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Technical Program Management, incident management frameworks, release governance, cross-team dependency management, operational process design, data-driven planning, stakeholder negotiation, Jira/Trello configuration, SRE concepts (SLOs/SLIs/MTTR)
Preferred skills
High-growth B2B SaaS experience, deep familiarity with Site Reliability Engineering concepts
Technologies
Jira, Trello, Slack, Shortcut
Responsibilities
Design and roll out foundational engineering programs from scratch; Standardize incoming channels and manage operational intake; Drive quarterly planning and execution tracking for reliability initiatives; Coordinate work across Engineering, Platform, Architecture, and Product; Configure project management tools for tracking and automation; Design communication loops and dashboards for stakeholder insight; Evolve metrics (SLOs/SLIs, MTTR) to balance shipping and reliability.
Seniority
Mid-to-Senior, hands-on IC