Product Engagement Specialist, User Operations
Core
Designing and shipping scalable systems for product launches, feedback capture, triage, and routing to connect user voice into actionable improvements for Product and Engineering.
Role type
Product Engagement Specialist (User Operations)
Builds
Scalable workflows, tooling, and data systems for launch readiness and feedback loops.
Domain
AI / SaaS Product Operations
Deliverable
product features
Required skills
Product launch coordination, technical program management, cross-functional collaboration, API/integration fluency, data systems design, feedback synthesis, project management, risk mitigation, data-driven decision making
Preferred skills
Customer advocacy, automation/lightweight scripting, stakeholder enablement
Technologies
APIs, integrations, data flows, analytics, automation, lightweight scripting
Responsibilities
Design scalable systems for launch readiness and feedback capture; Coordinate product launches across internal and external teams; Develop feedback loops between support and product/engineering; Advocate for user needs in product discussions; Collaborate on launch goals and timelines; Document and standardize launch procedures; Monitor post-launch performance and report insights; Identify rollout risks and propose solutions.
Seniority
Individual Contributor, hands-on systems builder