Technical Quality Specialist
Core
Troubleshoot complex bugs and advocate for quality improvements for Figma's design collaboration platform, serving customers and internal partners.
Role type
Senior Technical Quality Specialist (Product Support)
Builds
End-to-end customer experiences and bug resolution workflows for Figma's SaaS platform
Domain
SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
QA or Support experience for technical SaaS, troubleshooting and debugging across multiple platforms (Mac, Windows, iOS, Android), consultative communication, cross-functional collaboration, resilience and adaptability
Preferred skills
Experience with design tools (Figma, Adobe Suite, Sketch, Framer), multilingual capabilities (Spanish, Portuguese, Japanese, Korean, German, French)
Technologies
Figma, Adobe Suite, Sketch, Framer, Mac, Windows, iOS, Android
Responsibilities
Diagnose sophisticated bugs by developing expertise in Figma's products and customer journeys, interact with customers daily via support channels to take ownership of complex problems, contribute to social support efforts on community platforms, own end-to-end troubleshooting as the primary point of contact, adapt to supporting customers across multiple products including billing and account management, recommend tooling and process improvements, collaborate to develop customer-facing and internal documentation, act as the voice of the customer to advocate for bug fixes and feature enhancements
Seniority
Senior, hands-on IC
