Product Manager, Support Products - Support Experience
Core
Define strategy for Consumer Support to improve product quality and enable scalable self-solution for users.
Role type
Product Manager (Support Experience)
Builds
Scalable knowledge and workflow strategies, observability systems, and platforms for problem resolution.
Domain
Financial technology / Customer support infrastructure
Deliverable
product features
Required skills
Product management, technical analysis, data strategy, roadmap planning, user empathy
Preferred skills
Software engineering, computer science degree
Technologies
N/A
Responsibilities
Drive product quality increases leveraging support data, build flywheels for improving support outcomes, partner with PMs to define user journeys, define data strategy for support experience, create platforms to turbocharge user and agent problem-solving
Seniority
Mid-Senior, hands-on IC
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