Product Management Senior Manager
Core
Designing and managing AI-powered tools and platforms to enhance productivity and experience for customer service agents and operations teams.
Role type
Senior Product Manager (Agent Experience)
Builds
Internal platforms, operational tools, and AI solutions like agent assistants and automated workflows.
Domain
Healthcare / Customer Service Operations / AI
Deliverable
product features
Required skills
Product strategy, roadmap planning, stakeholder management, data analysis, full product lifecycle management, Agile development, requirement definition, performance tracking.
Preferred skills
AI/ML/Generative AI solution management, CRM/ticketing platform experience, agent productivity metrics knowledge, product analytics tool usage.
Technologies
AI, machine learning, generative AI, CRM, ticketing platforms, product analytics tools.
Responsibilities
Develop product strategy and roadmap for agent experience tools; Gather feedback and data to drive product decisions; Lead product development from planning to launch; Create product requirements for engineering and design teams; Monitor product performance and recommend improvements; Define and track KPIs for productivity and service quality.
Seniority
Senior, hands-on IC
