Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid)
Core
A 10-month rotational program for early-career talent to learn and apply Customer Success strategies for SAP Cloud products, transitioning into a direct customer-facing role.
Role type
Junior Customer Success Manager (Academy Program)
Builds
Customer retention, renewals, and value realization for SAP Cloud solutions
Domain
Enterprise Software / Cloud / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer support, business transformation, strategic guidance, issue resolution, escalation management, AI fundamentals, business acumen, project management, creative thinking, emotional intelligence, cultural awareness
Preferred skills
Consulting or account management experience, knowledge of SAP SuccessFactors (HCM) or SAP Supply Chain Management (SCM), AI adoption mindset, agentic AI practice, context engineering
Technologies
SAP SuccessFactors, SAP Supply Chain Management, Agentic AI, Context Engineering
Responsibilities
Complete a 10-month learn-apply program with classroom and field phases, immerse in digital transformation and human skills training, manage customer retention and drive value realization, receive onboarding and mentoring from senior CSMs, work behind the scenes and directly with customers
Seniority
Junior, early career (0-3 years experience)