Customer Success, Enterprise
Core
Own post-sale relationships for strategic enterprise clients, driving implementation, adoption, and growth of embedded finance solutions.
Role type
Senior Enterprise Customer Success Manager (Founding Team)
Builds
Scalable playbooks, processes, and best practices for the EMEA Enterprise Customer Success function
Domain
Fintech, Global Payments, Embedded Finance, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, complex implementation project management, stakeholder engagement at senior levels, data-driven success planning, API and SaaS product expertise, commercial acumen, operational accuracy
Preferred skills
Fintech, payments, banking, or embedded finance domain experience, technical troubleshooting of API-based solutions
Technologies
Salesforce, SQL, Looker, Zendesk, Google Workspace
Responsibilities
Manage the full customer lifecycle from implementation to renewal for enterprise accounts; Build trusted relationships with senior stakeholders and technical teams; Lead complex onboarding programs coordinating cross-functional teams; Develop customer success plans and success metrics; Serve as primary escalation point for operational and technical issues; Monitor adoption and KPIs to identify risks and opportunities; Contribute to building scalable team processes and playbooks
Seniority
Senior, hands-on IC (Founding Team)
