Customer Success Manager
Core
Partner with customers to help them unlock the value of brand tracking data and insights, ensuring adoption, activation, and usage of the Tracksuit platform.
Role type
Customer Success Manager (Brand Champion)
Builds
Brand tracking platform and data insights for consumer brands
Domain
Marketing technology / Brand analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer success or account management experience, brand and marketing fluency, data literacy, commercial acumen (GRR/NRR, negotiation, forecasting), cross-functional collaboration
Preferred skills
SaaS industry experience, familiarity with HubSpot, Subskribe, Notion, Claude
Technologies
HubSpot, Subskribe, Notion, Claude
Responsibilities
Manage a varied portfolio of customers from SMB to Enterprise; work closely with marketers, brand leaders, and C-Suite to drive adoption and value realization; translate customer feedback into actionable product recommendations; build cross-functional relationships with Product, Marketing, and Solutions teams; contribute to team learning and improve the customer journey
Seniority
Mid-level, hands-on IC
