Head of Client Success, North America
Core
Lead a team of 5–10 Client Success Partners to drive retention, adoption, and commercial growth for WGSN's Enterprise and Strategic accounts in North America.
Role type
Senior leadership, hands-on IC
Builds
Client engagement strategy, team performance, and long-term account value
Domain
Consumer trends, design forecasting, and advisory services
Deliverable
client delivery
Required skills
Strategic leadership, team building and coaching, commercial acumen, stakeholder management, product knowledge, data-driven decision making
Preferred skills
Experience with AI and automation tools, consultative selling, succession planning
Technologies
AI and automation tools
Responsibilities
Develop and execute Client Success strategy for Enterprise and Strategic accounts; Lead, coach, and develop a team of 5–10 Client Success Partners; Partner with Sales to support renewals and expansion; Monitor portfolio health and identify client risks; Champion innovation in Client Success processes; Act as the voice of Enterprise and Strategic clients across the business
Seniority
Senior, hands-on IC