Customer Onboarding Manager - (Implementation Project Manager) - Brazil
Core
Drive customer onboarding and implementation for a B2B SaaS marketing platform, ensuring successful integration and accelerating Time to Value.
Role type
Senior IC Customer Onboarding Manager (Implementation Project Manager)
Builds
Customer implementations and adoption of a CDP and marketing engagement platform
Domain
B2B SaaS / Marketing Technology
Required skills
SaaS project management, client onboarding, API documentation reading, HTML/CSS/XML, data structures, project management, stakeholder management, KPI definition, process improvement
Preferred skills
Agile/PMP/Prince2, Google Tag Manager, Google Product Feed, Google Analytics, webhooks, API, AI-driven recommendation tools, CRM/ERP/Marketing Automation platforms
Technologies
Insider One, Google Tag Manager, Google Product Feed, Google Analytics, APIs, webhooks
Responsibilities
Manage customer onboarding projects to accelerate Time to Value and drive retention, collaborate with technical teams to train customers on platform features, build relationships with stakeholders to understand business goals, drive early adoption by setting KPIs and ensuring ROI, advocate for customer use cases with product development, ensure smooth transition to Customer Success, enhance onboarding processes and materials, conduct onsite and remote onboarding sessions, coordinate with client agencies and third parties, facilitate user-enablement training and workshops
Seniority
Senior, hands-on IC