Senior Support Engineer, EU

🌐 Remote💼 Full-time🗓 2026-08-27 → 2026-09-27

Core

Senior Support Engineer owning complex technical issues for enterprise customers, leading investigations, and improving support systems.

Role type

Senior Support Engineer (Developer Support)

Builds

Support workflows, documentation, and tooling for Sanity's AI Content Operating System

Domain

SaaS / Content Operations / Web Development

Deliverable

client delivery

Required skills

Debugging complex JavaScript/TypeScript, reasoning across frontend/APIs/infrastructure, incident management, technical mentorship, system improvement

Preferred skills

Experience with Next.js, proactive problem solving, empathy under pressure

Technologies

JavaScript, TypeScript, Next.js

Responsibilities

Independently resolve complex technical issues for enterprise customers; Lead investigations into high-severity issues; Produce minimal reproductions and structured reports; Mentor other Support Engineers; Collaborate with Product/Engineering to influence improvements; Author and improve documentation; Contribute to support infrastructure and tooling

Seniority

Senior, hands-on IC

Sourced via ashby · Listed on CareerPlan, which tracks 814,000+ jobs from 20+ sources.

About Sanity

At Sanity.io, is the Content Operating System for the AI era — the intelligent backend that lets companies model how their business works, automate everything, and power any experience, from websites to AI agents, from a single structured source of truth. Companies like Figma, Spotify, PUMA, Riot Games, Anthropic, and Nordstrom trust us to power their content operations. We're backed by GP Bullhound, ICONIQ Growth, Threshold Ventures, and founders of companies like Vercel, Netlify, and Heroku. We're growing fast, and we're just getting started.