Solutions Engineer - Enterprise Partners

TokyoFull-time2026-10-06 → 2026-10-07

Core

Technical point of contact for strategic enterprise partners, handling real-time API troubleshooting, defect resolution, and launch readiness for a video game commerce platform.

Role type

Solutions Engineer (Enterprise Partners)

Builds

Video game monetization and payment infrastructure for developers

Domain

Video game industry, payments, e-commerce

Required skills

REST APIs, JSON, webhooks, debugging, troubleshooting, incident management, ticketing workflows, stakeholder communication

Preferred skills

Storefront/catalog/SKU systems, coding background, enterprise account support, on-call rotation

Technologies

Jira, Admin API, JSON webhooks

Responsibilities

Serve as technical liaison for partners, troubleshoot integration issues, manage and resolve service desk tickets, validate technical launch requirements, escalate complex defects to engineering (via careerplan.io/jobs/99125d4d-0896-4c51-ac14-70affe9d8493-solutions-engineer-enterprise-partners-at-xsolla)

Seniority

Mid-level, hands-on IC

About Xsolla

Computer Games1289Sherman Oaks, CA, USFounded 2005

Xsolla is a global commerce company that builds and provides all the things developers need to launch, grow, and monetize video games. Headquartered in Los Angeles, California, the company supports studios of every size, from indie to AAA, with solutions across direct-to-consumer commerce, intelligent payments, entertainment-based IP, and player engagement products. Xsolla helps developers fund, distribute, market, and monetize their games at scale. Trusted by more than 60% of the top 100 highest-grossing games, Xsolla operates as the merchant of record across 200+ geographies with access to o