IT Support Engineer
Core
Provide technical support for corporate users of Grecotel hotels, managing endpoints and troubleshooting network/account issues.
Role type
IT Support Engineer (Help Desk)
Builds
IT support services for hotel corporate users
Domain
Hospitality / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 7/10/11 administration, LAN/WAN networking, endpoint management, account setup, issue tracking, problem-solving
Preferred skills
Degree in Computer Science/IT, 2+ years technical support experience, additional languages
Technologies
MS Windows 7/10/11, LAN, WAN
Responsibilities
Manage and administer PCs and Laptops remotely and on-site; Diagnose and troubleshoot technical issues including account setup and network configuration; Track computer system issues through resolution; Ensure all issues are properly logged; Follow up with users to ensure IT systems are fully functional after troubleshooting
Seniority
Mid-level, hands-on IC