Senior TechBar Analyst
Core
Senior IT professional delivering advanced front-line technical support, managing complex incidents, and overseeing device lifecycle activities within a modern workplace environment.
Role type
Senior IC IT Support Analyst (ServiceNow)
Builds
End-user computing services, device lifecycle management, and modern workplace technology support
Domain
IT Service Management (ITSM) / Enterprise IT Support
Required skills
Advanced troubleshooting, ServiceNow expertise, Microsoft 365 proficiency, ITIL-aligned processes, device lifecycle management, asset control, incident management, SLA adherence, mentorship, knowledge base creation
Preferred skills
Modern workplace practices, secure and digital-first practices, cross-functional collaboration
Technologies
ServiceNow, Microsoft 365, modern workplace platforms, endpoints, mobility, collaboration platforms
Responsibilities
Deliver advanced front-line IT support and manage complex incidents; Act as escalation point for high-impact issues; Oversee device lifecycle activities including provisioning and asset control; Manage incidents and requests end-to-end in ServiceNow; Coach and mentor junior analysts; Drive ServiceNow best practices and workflow adherence; Collaborate with cross-functional IT teams
Seniority
Senior, hands-on IC with leadership and mentorship responsibilities