Senior Endpoint Engineer
Core
Senior AI Endpoint Engineer providing hands-on employee support, automating workflows, and improving endpoint reliability for internal staff.
Role type
Senior IC Endpoint Engineer (Service Desk)
Builds
Automated support workflows, self-service diagnostics, and reliable endpoint environments
Domain
Enterprise IT, Workplace Technology, AI-enabled Service Desk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Endpoint management, Microsoft 365, Entra ID, Intune, Windows/Mac troubleshooting, AI workflow automation, root cause analysis, technical documentation, process improvement, team mentorship
Preferred skills
Reliability engineering, observability, platform engineering, advanced automation concepts
Technologies
Microsoft 365, Entra ID, Intune, Jira, Windows, Mac
Responsibilities
Provide senior-level support for internal employees across endpoint and workplace technologies; Manage ticket-based support while identifying recurring patterns to prevent issues; Use AI and automation to improve service desk workflows and employee experience; Analyze service desk data to identify root causes and improve delivery; Support office technology operations and equipment logistics; Create and maintain technical documentation and repeatable processes; Partner with Security, Infrastructure, and Engineering teams; Mentor less experienced team members; Establish standards for endpoint reliability
Seniority
Senior, hands-on IC