Senior AI Support Engineer (Paris)
Core
Design, build, and improve AI-powered systems (agents, workflows, automation) to scale support operations and resolve complex customer issues for an AI-native platform.
Role type
Senior AI Support Engineer (Individual Contributor)
Builds
AI agents for ticket classification, auto-acknowledgement, response drafting, internal routing, proactive incident detection, and knowledge retrieval.
Domain
AI/LLM operations, Customer Support, SaaS
Deliverable
production ML models | product features
Required skills
API integration, log analysis, scripting, LLM agent development, workflow automation, knowledge management, technical troubleshooting, product feedback translation, system instrumentation
Preferred skills
Building AI-powered support functions, owning support tooling at scale, experience with Cursor/Claude Code/n8n, strategy-level support ownership
Technologies
Dust, Cursor, Claude Code, n8n, GPT-4, Claude, Mistral, Gemini
Responsibilities
Design and iterate AI systems to deflect tickets and improve support speed/quality; investigate and resolve complex technical customer issues; debug AI-generated responses and improve underlying prompts/workflows; translate recurring customer pain into product feedback; define and evolve support strategy and operations.
Seniority
Senior, hands-on IC
