Administration Support Officer Team Leader
Core
Lead and supervise a team of Administrative Support Officers to ensure timely, accurate, and consistent delivery of program and administrative support for rehabilitation and reintegration services at a correctional centre.
Role type
Team Leader, Administrative Support
Builds
Administrative support services for rehabilitation and reintegration programs
Domain
Corrections / Rehabilitation / Reintegration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, workload allocation, staff performance management, operational planning, process improvement, stakeholder coordination, data collection and reporting, procurement oversight, confidentiality management, Microsoft applications proficiency
Preferred skills
experience in correctional or fast-paced environments, ability to learn information management systems
Responsibilities
Lead and supervise the Administrative Support team; Coordinate and prioritise administrative services; Monitor quality, accuracy and compliance of administrative processes; Act as key escalation point for complex administrative matters; Coordinate team resources and operational coverage; Support reporting and performance monitoring; Build and maintain effective stakeholder relationships; Drive consistency and continuous improvement; Oversee administrative resource and procurement processes; Support the Manager with operational planning
Seniority
Mid-level, hands-on IC with team management responsibilities