Sr Customer Success Manager - Moveworks
Core
Guide enterprise customers through transformational journeys to realize business outcomes by pairing intelligent automation with deeply integrated enterprise workflows.
Role type
Sr Customer Success Manager (AI & Enterprise Workflows)
Builds
Adoption and value realization of the Moveworks AI Assistant across ServiceNow workflows for mid-market and enterprise clients.
Domain
Enterprise SaaS, AI-driven automation, ITSM/HR/Finance systems
Deliverable
production ML models
Required skills
Customer success strategy, executive relationship building, change management, stakeholder navigation, business outcome quantification, SaaS account management, AI integration thinking, workflow platform familiarity, process-oriented problem solving
Preferred skills
ServiceNow platform experience, ITSM/HR system knowledge
Technologies
ServiceNow, Moveworks AI Assistant, AI-powered tools
Responsibilities
Own and grow a portfolio of 25+ mid-market and enterprise customers; Serve as a trusted advisor to executive sponsors; Drive adoption and expansion of the AI Assistant; Translate customer needs into actionable solutions; Identify and track success metrics tied to efficiency and cost savings; Proactively manage risks and change; Act as the voice of the customer internally; Support renewal and expansion motions.
Seniority
Senior, hands-on IC