Customer Service Representative - Part Time
Core
Resolve escalated customer queries and issues via phone, email, and digital systems to ensure a positive customer experience for an eCommerce business.
Role type
Customer Service Representative (Part-time)
Builds
Customer support interactions and resolution outcomes for Kogan.com customers in Australia and New Zealand.
Domain
eCommerce / Retail
Deliverable
client delivery
Required skills
Empathetic communication, problem-solving, attention to detail, multitasking, proficiency with IT and cloud-based tools, process documentation
Preferred skills
University degree, tech-savviness, ability to work in a fast-paced environment
Responsibilities
Taking ownership of escalated customer queries, processing refunds and replacements, liaising with freight carriers, collaborating with internal teams to improve customer experience, assisting with onboarding and training of overseas agents
Seniority
Entry to Mid-level, Part-time