Customer Service Agent
Core
Part-time customer service agent supporting a food delivery startup by managing customer inquiries via WhatsApp, social media, and email, coordinating with delivery teams, and providing feedback to improve service.
Role type
Part-time customer service agent
Builds
Customer support interactions and operational feedback loops for a food delivery platform
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Fluent written and spoken Dutch, empathy, problem-solving, shift flexibility (days, evenings, weekends), order modification handling, cross-team communication
Preferred skills
Prior customer service experience in quality-focused organizations
Technologies
WhatsApp, social media platforms, email
Responsibilities
Monitor delivery routes and notify customers of delays, handle customer orders and delivery time requests via WhatsApp, answer general product and service questions across multiple channels, relay customer feedback to internal teams, coordinate with logistics and delivery staff
Seniority
Entry-level, part-time