Technical Support Engineer
Core
Application Support Engineer ensuring system stability and resolving technical issues for global eCommerce clients.
Role type
mid-level IC application support engineer
Builds
high-availability cross-border eCommerce solutions for tier 1 retailers
Domain
eCommerce / cross-border trade (via careerplan.io/jobs/62-002-77-07D-technical-support-engineer-at-global-e)
Required skills
troubleshooting, debugging, log analysis, SQL, relational databases, multitasking, technical support methodologies
Preferred skills
Atlassian, Zendesk, SharePoint, global organization experience
Technologies
SQL, Atlassian, Zendesk, SharePoint
Responsibilities
ensuring merchant technical issues are resolved, working with Tier 2 team, addressing and debugging complex technical issues, handling escalations, investigating logs
Seniority
Mid-level, hands-on IC
