IT Support Specialist
Core
Provide first-level technical support to internal business users and team members for hardware, software, and telecommunications issues.
Role type
IT Support Specialist (Level 1)
Builds
Internal IT operations and user productivity
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, system configuration, OS patching, inventory management, preventive maintenance, technical documentation, problem-solving, project management
Preferred skills
technical writing
Technologies
desktop operating systems, computer hardware, software applications, telecommunications equipment
Responsibilities
Respond to user requests via phone and email; analyze causes of hardware/software failures; install, configure, maintain, and repair systems; conduct application testing during migrations; maintain hardware/software inventory; perform scheduled preventive maintenance.
Seniority
Entry-level to Junior
