IT Support Technician
Core
Provide first-level technical support to end users for hardware, software, and basic network issues.
Role type
IT Support Technician
Builds
IT service desk operations and user device functionality
Domain
Corporate IT / Hardware & Software Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network diagnostics, operating system installation, ticket management, asset tracking, user account management, basic network configuration, documentation
Preferred skills
mobile device support, after-hours support rotation, knowledge base creation
Technologies
desktops, laptops, printers, standard business applications, Wi-Fi
Responsibilities
diagnose and resolve desktop, laptop, printer, application, and connectivity problems; install, configure, and maintain computer systems and operating systems; manage and respond to IT service desk tickets; escalate complex issues to higher-level support teams; maintain accurate records of incidents, requests, resolutions, and IT assets; assist with setup, deployment, and replacement of new hardware and software; support user account management including password resets and access requests; assist in maintaining IT inventory and asset tracking; support remote users and guidance on mobile devices; document support procedures, FAQs, and knowledge base articles; assist in basic network tasks such as patching, cabling, or Wi-Fi setup; participate in after-hours or on-call support rotation; ensure compliance with IT security policies and data protection standards
