Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)
Core
Entry-level IT support role serving as the first point of contact for customers to troubleshoot basic hardware, software, and network issues.
Role type
Junior Service Desk L1 Engineer
Builds
IT support services for customers
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity basics, ticket management, password resets, account unlocks, basic application support, knowledge base creation
Preferred skills
ITIL Foundation certification, internship experience in IT support
Technologies
Ticketing systems
Responsibilities
Serve as initial point of contact via phone, email, or self-ticket; identify and resolve basic technical issues; log and track incidents; assist with password resets and account unlocks; escalate complex issues to L2/L3 teams; contribute to knowledge base articles.
Seniority
Entry-level, recent graduate
