Service Desk Officer
Core
Provide Level 1 IT support to end-users in a healthcare environment, managing support calls and reducing ticket backlogs.
Role type
Level 1 Service Desk Officer
Builds
IT support services for end-users
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
Level 1 troubleshooting, Windows 11 support, Multi-Factor Authentication (MFA) support, incident logging and management, ticket backlog reduction
Preferred skills
Strong customer service, problem-solving, fast-paced environment adaptability
Technologies
Windows 11, MFA, Microsoft technologies