Level 1 Helpdesk Technician
Core
Providing 1st & 2nd level IT support to a broad client-base, maintaining client relationships, and resolving technical issues within SLAs.
Role type
Level 1/2 Helpdesk Technician
Builds
IT support services for a broad client-base
Domain
Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Windows OS administration, Active Directory administration, Exchange administration, Office 365 administration, high-volume ticketing environment management, account administration
Preferred skills
Autotask experience, ConnectWise experience, Microsoft certifications, Cisco certifications, Fortinet certifications, tertiary education in Information Technology
Technologies
Windows, Active Directory, Exchange, Office 365, Autotask, ConnectWise
Responsibilities
Providing 1st & 2nd level IT support, maintaining relationships with clients, performing account administration, troubleshooting technical issues, ensuring issues are resolved within SLAs
Seniority
Entry-level to Mid-level, hands-on IC