1st Line Engineer
Core
Provide technical support across hardware, software, and networks to resolve incidents and manage service requests for end-users and business partners.
Role type
1st Line IT Support Engineer
Builds
Stable, reliable, and compliant IT services for internal colleagues and selected business partners.
Domain
IT Operations / End-User Support
Required skills
troubleshooting, end-user device support (laptops, tablets, printers, mobile phones), Windows 11 environments, Microsoft 365, Microsoft Azure, Active Directory, networking fundamentals, remote access technologies
Preferred skills
Financial Services sector experience, Microsoft certifications (MCP, MCSA), Microsoft Intune, Windows Autopilot, containerised applications, modern deployment practices
Responsibilities
Resolve incidents and manage service requests via Fresh IT Service management solution, provide technical support for hardware/software/networks, collaborate with Service Desk and 2nd Line Manager, deliver exceptional service to users across UK, Ireland, and Canada regions.
Seniority
Entry-level / Junior