Key Account Manager
Core
Manage a portfolio of valued customers across a national logistics network, ensuring contracted services delivery, performance, retention, and strategic growth.
Role type
Key Account Manager (Logistics/Supply Chain)
Builds
Customer retention, service expansion, and strategic account growth within the beverage supply chain.
Domain
Logistics, Supply Chain, Beverage Industry
Deliverable
client delivery
Required skills
Strategic account management, customer governance, stakeholder engagement, contract negotiation, performance analysis, cross-functional coordination
Preferred skills
Experience in logistics, supply chain, warehousing, transport, or FMCG
Responsibilities
Manage customer accounts and ensure contracted services are delivered; Build trusted relationships with operational, commercial, and executive stakeholders; Establish and maintain customer governance frameworks; Develop account plans identifying strategic priorities and risks; Identify opportunities to grow share of wallet and renew agreements; Monitor performance and translate data insights into recommendations.