STAGE 6 MOIS - Gestionnaire Service Clients Logistique F/H/X - Issy-les-Moulineaux - MARS 2027
Core
Managing customer service for logistics operations, ensuring order accuracy, availability, and delivery satisfaction for beverage brands.
Role type
Logistics Customer Service Manager (Internship)
Builds
Order fulfillment and client delivery for Coca-Cola Europacific Partners
Domain
Consumer goods / Beverage distribution / Logistics
Deliverable
product features
Required skills
Order entry and integration, Order compliance verification, Order tracking and client communication, Client satisfaction management, Cost-optimized delivery management, Root cause analysis and continuous improvement, Dispute resolution
Preferred skills
CRM Salesforce knowledge, Data analysis tools (Excel, Power BI, SAP)
Responsibilities
Ensure accurate order entry or integration, Verify order compliance and product availability, Track orders and communicate modifications to clients, Ensure client satisfaction within sales conditions, Optimize delivery costs, Identify recurring issues and propose solutions, Handle client disputes