US- Solutions Analyst (QMar- EHR Support)
Hybrid
Core
Deliver exceptional customer experiences and resolve technical queries for cloud-based healthcare applications serving long-term care and medical facilities.
Role type
SaaS customer and technical support analyst
Builds
Customer satisfaction and timely issue resolution for clinical workflows
Domain
HealthTech / Long-term care
Deliverable
client delivery
Required skills
SaaS support, clinical workflow understanding, log analysis, problem recreation, cross-functional collaboration, knowledge base management, help desk ticketing, diagnostic tools, web-based application troubleshooting, AI tools usage, Salesforce/Service Cloud
Preferred skills
QuickMAR software, LTHC industry experience, nursing knowledge (RN/CNA/LPN), Kibana, AppDynamics, Clinical Administration background