Product Solutions Analyst | Housing
Core
Provide tier 1 and tier 2 technical support for EliseAI's housing and healthcare AI agents, troubleshooting client issues and maintaining system configurations.
Role type
Product Solutions Analyst (Technical Support)
Builds
AI agents for housing (leasing, maintenance) and healthcare (scheduling, intake) workflows
Domain
PropTech / HealthTech
Deliverable
client delivery
Required skills
technical troubleshooting, SQL, Zendesk, data-driven decision-making, written and verbal communication
Preferred skills
low-code/no-code tools (Retool), Google Sheets/Excel, Postman, Tableau, DataDog
Technologies
Zendesk, SQL, Retool, Google Sheets, Excel, Postman, Tableau, DataDog
Responsibilities
Provide tier 1 and tier 2 technical support via Zendesk; investigate and fix complex technical issues; maintain internal knowledge base articles and user guides; run QA checks on Support AI Chatbot; collaborate on product improvements based on user feedback
Seniority
Junior to Mid-level, hands-on IC