IT Support Engineer
Core
Provide L1–L2 technical support to a global user base, managing SLA-driven tickets, device lifecycles, and identity access.
Role type
L1–L2 IT Support Engineer
Builds
Stable IT operations for a global workforce across Windows/macOS environments and cloud SaaS platforms.
Domain
Enterprise IT Operations / Endpoint Management / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS support, Microsoft 365 administration, Entra ID (Azure AD) management, Microsoft Intune/Jamf/Mosyle MDM, PowerShell scripting, networking fundamentals (DHCP, DNS, VPN, NAT), Zendesk ticket management, asset tracking.
Preferred skills
Power Apps/Logic Apps, Citrix ShareFile, Okta, scripting automation, ITIL Foundation, Microsoft MD-102/SC-900, Jamf 200/300, CompTIA A+/Network+/Security+.
Technologies
Zendesk, AutoPilot, Intune, Endpoint Manager, Jamf, Mosyle, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Citrix ShareFile, Okta, Workday, PowerShell, Power Apps, Logic Apps.
Responsibilities
Triage, troubleshoot, and resolve support tickets within SLAs using Zendesk; manage full laptop lifecycle including purchasing, replacement, and secure disposal; administer identity access, MFA, and conditional access policies; provision and manage endpoints via MDM solutions; troubleshoot basic networking issues; document knowledge base articles.
Seniority
Mid-level, hands-on IC
