Support Engineer I (Weekend Shift)
Core
Providing technical support and debugging for developers using the Replit agentic software creation platform.
Role type
Support Engineer
Builds
Maintains internal support tools and knowledge base; supports customer-facing outage communications.
Domain
Developer tools / Software creation platform
Deliverable
client delivery
Required skills
Technical support experience, ticket triage, Zendesk, performance tracking, reporting
Preferred skills
Experience with Replit, IDEs, terminals, AI tools (Claude, ChatGPT)
Technologies
Zendesk, Linear, Slack, Replit
Responsibilities
Solve technical product issues and bugs via support tickets, maintain Knowledge Base, support outage communications, report bugs for engineering triage
Seniority
Individual Contributor
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