National Service Coordinator
Core
Coordinate national service delivery, manage work-order administration, and support billing processes for customers and branches across Australia.
Role type
National Service Coordinator (Administrative/Operations)
Builds
Service reports, repair estimates, work-order claims, and billing documentation for heavy vehicle and industrial clients.
Domain
Heavy vehicle, industrial, mining, and energy solutions
Required skills
Service coordination, work-order administration, quoting, invoicing, account reconciliation, customer service, data entry, stakeholder communication
Preferred skills
Experience in power generation, heavy vehicle, industrial, or mining sectors, proficiency with customer portals
Technologies
Outlook, Word, Excel, customer portals
Responsibilities
Coordinate service delivery across national contracts, assist with pricing and submitting quotations, provide accurate documentation including service reports and repair estimates, monitor service activities and work in progress, support work-order completion and invoicing, prepare and submit customer work-order claims, perform account reconciliations, respond to customer enquiries and complaints, monitor employee licences and qualifications.
Seniority
Mid-level, hands-on coordinator