Service Account Representative
Core
Manage service delivery, scheduling, and customer relationships for assigned accounts to ensure operational efficiency and satisfaction.
Role type
Service Account Representative
Builds
Service operations and customer account management
Domain
Field services / Construction / Maintenance
Required skills
Service scheduling, Contract administration, Invoicing and cost tracking, Customer relationship management, Preventive maintenance coordination, Cross-functional collaboration
Preferred skills
Construction industry experience
Technologies
Microsoft Outlook, Excel, Word
Responsibilities
Oversee service delivery for assigned customer accounts, Coordinate monthly preventive maintenance visits, Monitor contract expiration dates and renewals, Track service-related costs and support invoicing, Maintain regular communication with customers and subcontractors, Attend regular customer meetings to review account performance
Seniority
Mid-level, 3-5 years experience