Customer Service Rep
Core
Primary point of contact for customers, interpreting instructions to produce custom manufacturing products and managing order lifecycle.
Role type
Customer Service Representative (Manufacturing)
Builds
Custom manufacturing products for fleets (school buses, trucks, utility vehicles, etc.)
Domain
Manufacturing / Fleet Safety
Deliverable
product features
Required skills
Data entry, reading engineering drawings, sales experience, computer literacy, credit information gathering, order tracking, proposal writing, record updates
Preferred skills
Six Sigma training, Quality Management System knowledge
Responsibilities
Interpret customer instructions for production, track shipment status, resolve customer complaints, gather credit information, prepare quotes and proposals, update customer records, handle special price/design requests, obtain info for shop drawings, issue credits and order acknowledgements
Seniority
Entry-level to Mid-level