Customer Success Associate
Core
Drive strategy and value for customers on the Achievers recognition and engagement platform by promoting adoption, expansion, and best practices.
Role type
Customer Success Associate (Sales-aligned IC)
Builds
Employee recognition and engagement programs for mid-market and SMB customers
Domain
HR Tech / SaaS
Deliverable
product features
Required skills
Account management, sales pipeline management, up-selling/cross-selling, CRM proficiency, data analysis, presentation delivery, stakeholder management, contract renewal risk assessment
Preferred skills
Formal sales training, experience with mid-market/SMB customers, bilingual English/French
Technologies
Salesforce, force.com, Excel, PowerPoint
Responsibilities
Provide expertise on the Achievers platform and highlight key features, establish measurable goals and KPIs for customer accounts, track implementation and adoption activities, host virtual meetings to drive usage, meet face-to-face to plan program rollouts, manage revenue pipeline and up-sell, lead customer workshops and training, provide status reports and manage escalations, assess contract renewal risks.
Seniority
Mid-level, hands-on IC