Customer Success Manager
Core
Enterprise Customer Success Manager for a SaaS platform enabling brands and marketers to test consumer ideas early in the product development lifecycle.
Role type
Senior Customer Success Manager (Enterprise)
Builds
A market research and consumer insights platform for brands, agencies, and innovation teams.
Domain
Marketing Technology (MarTech) / Consumer Insights / SaaS
Required skills
Strategic account management, enterprise client onboarding, upsell and renewal management, community building, cross-functional collaboration, data-driven engagement, SaaS growth strategies, CRM proficiency (HubSpot/Salesforce/Vitally).
Preferred skills
Marketing or research industry experience, product development knowledge.
Responsibilities
Guide enterprise clients to success with tailored solutions; lead seamless onboarding for new clients; drive growth through upselling and renewals; foster engagement via content creation and events; collaborate with Sales and Research teams.
Seniority
Mid-Senior, hands-on IC