Deal Operations Manager
Core
Own workflows to make commercial deals faster and clearer across the quote-to-cash lifecycle, partnering with Sales, Finance, Legal, and Product to support complex deal construction and operationalize new product introductions.
Role type
Senior IC deal operations manager
Builds
Scalable commercial processes, CPQ workflows, and global deal operations workflows for a B2B SaaS company
Domain
B2B SaaS, commercial operations, quote-to-cash
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Deal Desk/Deal Operations experience, CPQ platform expertise, complex commercial agreement structuring, revenue recognition concepts, process design, Salesforce proficiency, commercial judgment, cross-functional coordination, attention to detail, continuous improvement mindset, AI literacy
Preferred skills
Experience in B2B SaaS, knowledge of lead-to-cash processes, ability to use AI tools for productivity
Technologies
Salesforce, CPQ platforms (e.g., DealHub)
Responsibilities
Build and improve global deal operations workflows covering intake, routing, SLAs, and exception handling; Own approval readiness within CPQ including quote quality checks and discount rationale; Support Sales in constructing new business, renewal, expansion, and non-standard deals; Translate commercial strategies into approval-ready deal structures; Coordinate with Legal on non-standard terms and contract execution; Partner with Finance on revenue recognition and billing; Support pricing and packaging initiatives by translating decisions into CPQ logic; Operationalize new product introductions by defining deal rules and launch constraints; Own handoff from approved quotes into ordering and billing systems; Run operating cadences using KPIs and root-cause analysis; Identify and implement automation and AI opportunities to reduce cycle time.
