IT Helpdesk
Core
IT Support specialist providing technical assistance, troubleshooting hardware/software issues, and managing user lifecycle for 700+ users.
Role type
IT Helpdesk Specialist
Builds
IT support services for employees
Domain
Enterprise IT Support (via careerplan.io/jobs/93-007-D2-378-it-helpdesk-at-wsc-sports)
Deliverable
client delivery
Required skills
Windows/Mac troubleshooting, ticketing systems, remote support tools, user lifecycle provisioning, IdP administration, access control concepts, MDM platforms, inventory management, basic networking
Preferred skills
Multimedia systems setup, hardware lifecycle management
Technologies
Windows, MacOS, Google Workspace, Microsoft 365, Slack, TeamViewer, Entra ID, Intune, Apple Business Manager, JetBrains, Adobe, Figma, Zoom, VPN
Responsibilities
Respond to technical assistance requests via ticket system, Slack, email, or in-person; Diagnose and resolve hardware and software issues; Install and troubleshoot end-user equipment; Perform IT onboarding and offboarding processes; Set up and maintain IT multimedia systems; Follow IT procedures and log interactions
Seniority
Mid-level, hands-on IC
